Support Center
Get Help with Sales & Technical Support
Our dedicated support team is here to assist you with sales inquiries, technical issues, and general questions about the Bharat Citation Index platform.
Get Support
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Sales Support
For Paid Subscribers
Get assistance with billing, account management, and subscription services.
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Technical Support
For Technical Issues
Login problems, page errors, browser compatibility, expired access, or slow performance.
Training Modules
Getting Started with BCI
Learn the basics of using the BCI platform, from account setup to your first search.
Advanced Search Techniques
Master advanced search strategies to find the most relevant research papers and data.
Research Analytics & Metrics
Understand how to interpret research metrics, citation data, and impact measurements.
Product Assistance
Need guidance with one of our products? We're here to help
The BCI team is comprised of experienced professionals who provide comprehensive training and timely scientific and technical support to our customers. Our dedicated Customer Support Desk is available to assist you with any inquiries related to our products — including access, content, search functionality, troubleshooting, and other technical concerns.
Learning & Development
To ensure quicker and more efficient responses to your queries regarding the Bharat Citation Index, we have designated specific email addresses for different types of support.
For example, if you're experiencing login or password issues, please contact us at: techsupport@avags.in
If you have feedback, suggestions, or would like to request to add new features, kindly reach out to bci@avags.in
You can find a list of email addresses for various query types in the table below, access the tools and resources to deepen your understanding and enhance your work with our products.
Please note: We value every message you send. Using the appropriate email address ensures your query reaches the right team promptly for a faster and more accurate response.
Support Email Addresses
| Query Type | Email Address | Description | Response Time |
|---|---|---|---|
| General Inquiries | bci@avags.in | For general inquiries and assistance related to the Bharat Citation Index (BCI) | Within 24 hours |
| Paid Subscribers | sales@avags.in | For paid subscribers — please use this email for any subscription-related queries | Within 24 hours |
| Technical Support | bci@avags.in | For technical issues such as login problems, page display errors, browser compatibility, expired access, or slow performance | Within 24 hours |
| Feedback & Suggestions | bci@avags.in | Share your feedback, suggestions, or requests for new features | Within 24 hours |
| Publisher Submissions | FTP Option (via Publisher Page) | Publishers who wish to submit their journals for indexing should upload files directly through the Publisher section on our website | 1 week |
